Privacy Policy

This Privacy Policy applies to all users of the neo777 Platform, including visitors who browse without registering and registered members who hold an active Account. By accessing or using any part of the neo777 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request Account closure if applicable.

1. Definitions

The following definitions apply throughout this Privacy Policy:

• "neo777," "we," "us," "our" — the operator of the Platform at https://neo777.cam.
• "Platform" — the neo777 website, all associated sub-pages, and any mobile or desktop applications we operate.
• "User," "you," "your" — any individual who accesses, browses, or uses the Platform in any capacity.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, email address, phone number, payment details, IP address, and device identifiers.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Controller" — the entity that determines the purposes and means of Processing Personal Data; for the purposes of this Policy, neo777 acts as the Data Controller.
• "Processor" — any third party that Processes Personal Data on behalf of neo777 under a contractual data processing agreement.
• "Cookies" — small text files placed on your device by the Platform to enable certain functionality, remember preferences, and support analytics.
• "KYC" — Know Your Customer identity verification procedures, including submission of a valid Indonesian KTP and supporting documentation.
• "Consent" — freely given, specific, informed, and unambiguous agreement to the Processing of your Personal Data for one or more specific purposes.

2. Scope & Applicability

This Privacy Policy applies to all Personal Data collected by neo777 in connection with the operation of the Platform, including data collected:

• During account registration and the KYC verification process.
• During ongoing use of the Platform, including gaming sessions, betting activity, and customer support interactions.
• Through automatic technical means, including server logs, cookies, and analytics software, when you visit any page of the Platform.
• Through communications you initiate with neo777, including emails sent to [email protected] and live chat conversations.

This Policy does not apply to the practices of third-party websites, payment processors, or service providers that operate independently of neo777, even where links or integrations with those services exist on the Platform. We encourage you to review the privacy policies of all third-party services you use in connection with your gaming activity.

3. Data We Collect

neo777 collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:

3.1 Identity & Contact Data

• Full legal name as appearing on your Indonesian KTP (Kartu Tanda Penduduk).
• Date of birth (to verify that you are 21 years of age or older).
• Indonesian national identity number (NIK) as displayed on your KTP.
• Residential address, city, and province.
• Mobile phone number (Indonesian format, e.g., +62 prefix).
• Email address used for Account registration and communications.

3.2 Financial & Payment Data

• Indonesian bank account number and the name of the account holder, for withdrawal verification purposes (applicable to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon accounts).
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja, used solely for processing deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.
• We do not store full bank account credentials, PINs, internet banking passwords, or any authentication codes issued by your financial institution. Payment authentication occurs directly with your bank or e-wallet provider.

3.3 Gaming & Behavioral Data

• Betting history, including markets selected, stake amounts, odds accepted, and outcomes.
• Casino game session data, including games played, session duration, bet sizes, wins, and losses.
• Bonus and promotion usage history.
• Responsible gaming tool activations, including deposit limits set, cooling-off periods requested, and self-exclusion history.
• Platform navigation patterns, page views, feature usage, and session timestamps.

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP data.
• Device type, operating system, browser type and version.
• Unique device identifiers where applicable to mobile platform access.
• Session duration, login timestamps, and logout records.
• Server access logs generated by your interaction with Platform infrastructure.

3.5 Communications Data

• Content and metadata of live chat sessions with our customer support team.
• Email correspondence sent to or received from neo777.
• Records of any formal complaints, dispute submissions, or responsible gaming requests.

3.6 Verification Documents

• Scanned or photographed copies of your Indonesian KTP submitted for KYC verification.
• Proof of address documents such as utility bills or bank statements.
• Selfie or video verification imagery where enhanced KYC procedures are required.

4. How We Collect Data

neo777 collects Personal Data through the following mechanisms:

5. Purpose of Processing

neo777 processes your Personal Data for the following specific, legitimate purposes:

• Account Management: Creating, maintaining, and administering your registered Account, including authentication, preference management, and Account history records.
• Identity Verification (KYC): Confirming that you are a real individual, that you meet the minimum age requirement of 21 years, and that your identity matches the payment methods registered on your Account.
• Payment Processing: Facilitating secure deposits and withdrawals through your chosen Indonesian bank or e-wallet, reconciling transaction records, and investigating payment discrepancies.
• Gaming Services Delivery: Enabling your participation in sports betting, casino games, and other entertainment products on the Platform, including tracking game outcomes and applying bonus rewards.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, Bonus abuse, and other prohibited conduct that may harm you, other players, or the integrity of the Platform.
• Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing assistance with Account and payment matters.
• Responsible Gaming Compliance: Monitoring gaming behavior to identify potential indicators of problem gambling, enforcing deposit limits and cooling-off periods you have set, and maintaining records of self-exclusion requests.
• Legal & Regulatory Compliance: Fulfilling obligations under applicable law, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records required by anti-money laundering regulations.
• Marketing & Promotions (with consent): Sending promotional communications about neo777 offers, bonuses, and events where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: Analyzing aggregated, anonymized usage data to understand how players interact with the Platform, identify technical issues, and prioritize product development investments.

6. Legal Basis for Processing

neo777 processes your Personal Data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms and Conditions you accepted upon registration, including Account management, payment processing, and d elivery of gaming services.
• Legal Obligation: Processing necessary to comply with applicable law, including KYC and anti-money laundering requirements, record-keeping mandates, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out for neo777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — principally for direct marketing communications. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

neo777 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following defined circumstances and only to the minimum extent necessary:

7.1 Payment Service Providers

We share your name, account number, and transaction amount with Indonesian payment institutions — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja — solely for the purpose of processing your deposits and withdrawals. These institutions operate under their own privacy frameworks and are independently regulated by Bank Indonesia (BI) and the Otoritas Jasa Keuangan (OJK).

7.2 Identity Verification Providers

We engage specialist KYC service providers to assist with document authentication and identity verification. These providers receive only the specific data required to complete a verification check and are contractually prohibited from using your data for any purpose beyond the verification service they are engaged to perform.

7.3 Technology & Infrastructure Providers

neo777 uses third-party cloud infrastructure, hosting, and software-as-a-service providers to operate the Platform. These providers may technically have access to Personal Data stored on shared infrastructure, but they are bound by strict data processing agreements that prohibit independent use of your data and require implementation of appropriate security controls.

7.4 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive limited technical data (such as session tokens and stake amounts) necessary to deliver their game content within the Platform environment. These studios do not receive your identity documents, payment account details, or contact information.

7.5 Fraud Prevention & Security Services

We work with specialist fraud detection and cybersecurity providers who process behavioral and technical data on our behalf to identify suspicious activity, prevent unauthorized access, and protect the integrity of the Platform.

7.6 Legal & Regulatory Authorities

neo777 will disclose Personal Data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, valid legal process, or a binding order from a competent authority. Where permitted by law, we will notify you of such a request before complying.

7.7 Business Transfers

In the event that neo777 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your Personal Data may be transferred to the successor entity as part of that transaction. We will notify you via your registered email address prior to any such transfer becoming effective and will ensure the successor entity is bound by privacy obligations no less protective than those in this Policy.

8. International Data Transfers

neo777 operates as an international platform and some of our technology providers, game studios, and infrastructure partners are located outside Indonesia. As a result, your Personal Data may be transferred to, stored in, and processed in countries other than Indonesia.

When we transfer your Personal Data internationally, we ensure appropriate safeguards are in place, which may include:

• Contractual clauses that impose data protection obligations on the receiving party equivalent to the standards set out in this Policy.
• Transfers to entities located in jurisdictions that have been assessed to provide an adequate level of data protection relative to international standards.
• Implementation of technical and organizational security measures that protect your data regardless of where it is stored or processed.

By using the Platform, you acknowledge and consent to the international transfer of your Personal Data under the safeguards described in this section. If you have concerns about international data transfers, please contact us using the details in Section 16.

9. Data Retention

neo777 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

When retention periods expire, Personal Data is securely deleted or anonymized in a manner that prevents re-identification. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.

10. Data Security

neo777 implements a comprehensive, layered approach to data security designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• Transport Encryption: All data transmitted between your device and the Platform is encrypted using TLS 1.2 or higher (HTTPS). Our SSL certificate is maintained and renewed to ensure continuous encryption coverage.
• Data-at-Rest Encryption: Sensitive Personal Data stored in our databases, including KYC documents and payment account identifiers, is encrypted using AES-256 encryption at rest.
• Access Controls: Access to systems containing Personal Data is restricted to authorized neo777 personnel on a strict need-to-know basis. All internal access is governed by role-based permissions, strong authentication requirements, and comprehensive audit logging.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems (IDS/IPS), and continuous security monitoring.
• Vulnerability Management: We conduct regular security assessments, penetration testing, and code reviews to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: We maintain a documented data breach response plan. In the event of a security incident that materially affects your Personal Data, we will notify you and relevant authorities in accordance with applicable law and within the timeframes required.
• Staff Training: All neo777 employees who handle Personal Data receive regular training on data protection principles, security best practices, and their obligations under this Privacy Policy.

11. Cookies & Tracking Technologies

neo777 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyze usage patterns. The following categories of cookies are in use:

11.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as session management, authentication state, security token validation, and load balancing. These cookies cannot be disabled without breaking fundamental Platform functionality. No consent is required to set strictly necessary cookies.

11.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and notification preferences — to provide a more personalized experience. Disabling these cookies will not prevent you from using the Platform but may reduce the quality of your experience.

11.3 Analytics Cookies

We use analytics tools to collect aggregated information about how users interact with the Platform, including which pages are visited most frequently, where users navigate from and to, and how long sessions last. This data is used to improve Platform design and content. Analytics data is processed in aggregate and does not identify individual users.

11.4 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete existing cookies. Note that refusing certain cookies may impair the functionality of the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

12. Your Privacy Rights

Subject to applicable law and certain conditions, you hold the following rights in relation to your Personal Data held by neo777:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data we hold about you. For certain data such as your legal name or date of birth, we may require documentary evidence before making amendments.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain data.
• Right to Restriction: You may request that we temporarily restrict processing of your Personal Data while a rectification request is pending, or where you contest the lawfulness of our processing.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request receipt of your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests at any time. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected], clearly identifying yourself and the specific right you wish to exercise. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. Complex requests may require an extension, of which we will inform you.

13. Protection of Minors

neo777 is strictly an adult platform. We do not knowingly collect, process, or store Personal Data from individuals under 21 years of age. Our registration process includes age verification steps, and our KYC procedures require submission of an Indonesian KTP confirming the user's date of birth.

If neo777 becomes aware that Personal Data has been collected from an individual under the age of 21, we will take immediate steps to delete that data, close the associated Account, and return any deposits made, subject to verification. Parents and guardians who believe their child may have accessed the Platform should contact us immediately at [email protected].

14. Third-Party Links & Services

The Platform may contain references to third-party services, including payment processors such as BCA, BRI, OVO, and DANA, and game content providers such as Pragmatic Play and Evolution Gaming. When you click through to a third-party service or interact with a third-party payment interface, you leave the neo777 environment and your interactions are governed by that third party's own privacy policy and terms of service.

neo777 does not control and is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your gaming activity, particularly the Indonesian bank and e-wallet providers you use for deposits and withdrawals.

15. Amendments to This Policy

neo777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform functionality. When material changes are made, we will publish the revised Policy on this page and update the "Last Updated" date at the top of the document.

Where changes are significant — for example, where we intend to use your data for a new purpose that requires fresh consent — we will notify you directly via your registered email address before the change takes effect. Your continued use of the Platform after such notification constitutes acceptance of the revised Policy. If you do not accept the revised terms, you should discontinue use of the Platform and contact us to request Account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how neo777 protects your information.

16. Contact & Data Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy or neo777's data practices, or if you wish to exercise any of your privacy rights as described in Section 12, please contact our Data Protection team using the details below. All privacy-related inquiries are handled by dedicated team members with appropriate training and authority to address your concerns.

When submitting a data rights request, please include your full name as registered on your Account, your registered email address, and a clear description of the right you wish to exercise or the concern you wish to raise. This will allow us to locate your records promptly and respond accurately.