Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings ascribed to them below:

• "neo777," "we," "us," "our" refers to the operator of the website accessible at https://neo777.cam and any associated mobile or desktop applications.
• "Platform" refers to the neo777 website, all sub-pages, software applications, tools, and services operated or provided by neo777.
• "User," "you," "your" refers to any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" refers to the registered player profile created by a User upon successful completion of the registration and verification process.
• "Wallet" refers to the internal, non-withdrawable credit balance held within a User's Account for the purpose of participating in games and betting activities on the Platform.
• "Bonus" refers to any promotional credit, free spin entitlement, cashback allocation, or reward offered by neo777 subject to applicable wagering requirements and conditions.
• "KYC" (Know Your Customer) refers to the identity verification procedures required by neo777, including submission of a valid Indonesian KTP (Kartu Tanda Penduduk) identity card and any supporting documents reasonably requested.
• "Wagering Requirement" refers to the minimum cumulative bet volume that must be completed before Bonus funds or Bonus-derived winnings become eligible for withdrawal.
• "Restricted Activity" refers to any action prohibited by these Terms, including fraudulent behavior, use of automated betting tools, collusion, or multi-accounting.
• "IDR / Rp" refers to Indonesian Rupiah, the sole currency accepted on the Platform for deposits, withdrawals, and account balances.

2. Eligibility & Age Restriction

By registering an Account, you represent, warrant, and confirm to neo777 that:

• You are 21 years of age or older.
• You are a resident of Indonesia and are accessing the Platform from a jurisdiction in which online gaming activities of this nature are not explicitly prohibited for personal use.
• You are not accessing the Platform as an agent, proxy, or representative of any third party.
• You are acting in your personal capacity and for personal entertainment purposes only, not as part of a commercial, professional, or institutional betting operation.
• You are not a current employee, contractor, director, officer, agent, or immediate family member of neo777 or any affiliated entity.
• You are of sound mind and are not under the influence of any substance that may impair your judgment at the time of placing bets or making financial transactions.
• You have verified that your use of the Platform complies with all applicable laws, regulations, and local ordinances relevant to your personal circumstances.

neo777 reserves the right to request documentary proof of age, identity, and residency at any time. Failure to provide satisfactory documentation will result in the suspension or permanent closure of your Account and forfeiture of any pending withdrawals.

3. Account Registration

To access real-money gaming services on the neo777 Platform, you must complete the account registration process. The following conditions apply:

3.1 One Account Per Person

Each individual User is permitted to hold exactly one (1) registered Account on the Platform. The creation of multiple Accounts by a single individual — whether under the same identity, different identities, or using different devices, IP addresses, or payment methods — constitutes a material breach of these Terms and will result in immediate suspension of all associated Accounts, forfeiture of all balances and pending withdrawals, and a permanent ban from the Platform.

3.2 Accuracy of Registration Information

You are required to provide accurate, current, and complete information during the registration process, including your full legal name as it appears on your Indonesian KTP, valid mobile phone number, and active email address. Any attempt to register using false, incomplete, or misleading information will result in Account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. neo777 strongly recommends using a unique, complex password that is not shared with any other website or application. You must notify neo777 immediately via [email protected] if you suspect unauthorized access to your Account. neo777 accepts no liability for losses arising from unauthorized access caused by your failure to maintain adequate security of your login credentials.

3.4 Account Non-Transferability

Your Account is strictly personal and non-transferable. You may not sell, lease, rent, assign, or otherwise transfer your Account or any associated balance, credits, bonuses, or privileges to any third party under any circumstances.

4. Identity Verification (KYC)

neo777 implements a mandatory Know Your Customer (KYC) verification process in accordance with industry best practices for responsible gaming, fraud prevention, and financial security. All players must complete KYC verification before their first withdrawal request is processed.

4.1 Required Documentation

The following documents may be requested during the KYC process:

• Proof of Identity: A clear, color photograph or scan of your valid Indonesian KTP (Kartu Tanda Penduduk), showing all four corners, all printed text fully legible, and no visible glare or obstruction.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the past three (3) months, confirming your residential address as registered on your Account.
• Proof of Payment Method: Documentation confirming ownership of the bank account or e-wallet used for deposits, such as a bank statement header showing your name and account number, or a screenshot of your registered e-wallet profile (OVO, DANA, GoPay, ShopeePay, or LinkAja).
• Additional Verification: In certain circumstances, neo777 may request a selfie photograph holding your identity document, or a video verification call, to confirm document authenticity.

4.2 Verification Timelines

neo777 aims to complete standard KYC reviews within 1-3 business days of receiving all required documentation. Complex cases or submissions requiring additional review may take longer. You will be notified of the verification outcome via your registered email address.

5. Deposits

neo777 supports deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. The following terms apply to all deposit transactions:

• Minimum deposit amounts are Rp 50.000 for bank transfers and Rp 20.000 for e-wallet transactions. Maximum deposit limits vary by payment method and Account tier — refer to the Platform's deposit page for current limits.
• Deposits must originate from a payment account registered in your own name. Deposits from third-party payment accounts are strictly prohibited and will result in Account suspension and return of funds.
• neo777 does not charge processing fees on standard deposits; however, your financial institution may impose its own transfer fees for which neo777 accepts no responsibility.
• It is your responsibility to accurately enter the destination bank account details, reference number, and transfer amount specified by the Platform. neo777 cannot be held responsible for deposits made to incorrect accounts resulting from User error.
• All deposits must be made exclusively in Indonesian Rupiah (IDR). Transactions in any other currency will not be accepted and may be returned, subject to applicable foreign exchange and processing charges imposed by intermediary banks.
• neo777 reserves the right to request proof of the originating payment method for any deposit before crediting funds to your Account Wallet.

6. Withdrawals

neo777 processes withdrawal requests to Indonesian bank accounts and e-wallets registered in the Account holder's verified name. The following terms govern all withdrawal transactions:

• The minimum withdrawal amount is Rp 100.000. Maximum withdrawal amounts per transaction and per day are subject to your Account VIP tier and current operational limits published on the Platform.
• Withdrawal requests are processed during business hours (Monday to Friday, 09:00–22:00 WIB) and are typically completed within 1–24 hours of approval. Processing times may be longer during weekends, public holidays, or periods of exceptionally high transaction volume.
• neo777 does not guarantee specific withdrawal processing times. Published processing time estimates are indicative averages based on normal operational conditions, not contractual commitments.
• You must have completed KYC verification before any withdrawal request can be approved.
• Withdrawals may only be made to payment accounts that have been previously used for deposits on your Account, or to verified accounts confirmed through the KYC process. This measure protects against money laundering and unauthorized fund transfers.
• Any active Bonus balance subject to incomplete wagering requirements will not be included in withdrawal-eligible funds until the relevant wagering requirement has been satisfied in full.
• neo777 reserves the right to delay or decline withdrawal requests pending completion of security checks, enhanced due diligence reviews, or ongoing investigations into potential policy breaches.

7. Bonuses & Promotions

neo777 offers various promotional incentives to eligible players. All Bonuses are subject to the following general terms, in addition to any specific conditions attached to individual promotions:

7.1 Wagering Requirements

All Bonuses are subject to wagering requirements that must be completed before Bonus funds or Bonus-derived winnings may be withdrawn. The specific wagering multiplier applicable to each promotion is clearly stated in the promotion's individual terms. As a general example, a Bonus with a 30x wagering requirement means that if you receive a Rp 1.000.000 Bonus, you must wager a total of Rp 30.000.000 before the remaining Bonus balance and any associated winnings become eligible for withdrawal.

7.2 Eligibility Restrictions

Bonuses are available to verified, eligible players only. neo777 reserves the right to restrict Bonus eligibility based on Account history, geographic region, deposit method, or promotional campaign parameters. Users who have been found to have previously engaged in Bonus abuse, multi-accounting, or other Restricted Activities are permanently ineligible for promotional offers.

7.3 Bonus Expiry

All Bonuses carry an expiry date by which the associated wagering requirement must be completed. Bonuses that expire before the wagering requirement is fulfilled will be voided and removed from your Account Wallet witho ut compensation.

7.4 Bonus Abuse

neo777 actively monitors Account activity for patterns indicative of Bonus abuse, including but not limited to: creating multiple Accounts to claim the same promotion, placing low-risk or hedged bets solely to satisfy wagering requirements, using automated betting software to complete wagering requirements, and coordinating with other players to exploit promotional structures. Any Account found to be engaging in Bonus abuse will be suspended immediately, all associated Bonuses forfeited, and withdrawals blocked pending investigation.

7.5 General Bonus Conditions

• Only one Bonus may be active on your Account at any given time, unless a promotion's specific terms explicitly state otherwise.
• Bonuses cannot be exchanged for cash, transferred between Accounts, or assigned to third parties.
• neo777 reserves the right to modify, suspend, or withdraw any Bonus offer at any time without prior notice, provided that existing active Bonuses already credited to Accounts will be honored subject to their original conditions.
• In the event of any discrepancy between promotional materials and these Terms, these Terms shall prevail.

8. Gaming Rules & Fair Play

neo777 is committed to providing a fair, transparent, and enjoyable gaming environment. The following principles govern gameplay across all product categories on the Platform:

• All casino games offered on the Platform use certified Random Number Generators (RNGs) that have been tested and audited by independent third-party laboratories to confirm statistical randomness and outcome fairness.
• Live dealer games are conducted by trained, professional dealers operating from licensed studio environments. All live game sessions are recorded for quality assurance and dispute resolution purposes.
• Sports betting odds are calculated using industry-standard algorithmic models and are updated dynamically based on market conditions and real-time event developments. neo777 does not guarantee specific odds at any given time.
• In the event of a technical failure — including but not limited to server outages, disconnections, or software errors — that interrupts an active game session, neo777 will make reasonable efforts to restore the session to its last confirmed state. Where restoration is not technically feasible, affected bets may be voided and stakes returned to the Account Wallet at neo777's discretion.
• neo777 reserves the right to void any bet placed on an event or outcome where there is credible evidence of match-fixing, result manipulation, or any other integrity violation, regardless of the displayed outcome of that event.
• Maximum payout limits apply per event, per game session, and per day. Current payout limits are published within the Platform's gaming rules section and may be updated periodically.

9. Prohibited Conduct

The following activities are strictly prohibited on the neo777 Platform. Engaging in any Restricted Activity may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities where applicable:

• Registering more than one Account, whether under your own identity or a false identity.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to place bets, navigate the Platform, or interact with games.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Any winnings accrued through exploitation of a technical error will be voided.
• Engaging in collusion with other players to manipulate game outcomes or exploit promotional structures.
• Depositing funds obtained through fraudulent payment methods, including stolen bank account credentials, unauthorized credit card use, or any form of financial crime.
• Using the Platform for any money laundering, terrorist financing, or other illicit financial activity.
• Providing false, misleading, or fabricated information at any stage of registration, KYC verification, or customer support interactions.
• Attempting to access the Platform using VPN services, proxy servers, or other tools designed to circumvent geographic restrictions or conceal your true identity or location.
• Harassing, threatening, or abusing neo777 customer support staff or other Platform users through any communication channel.
• Reproducing, copying, distributing, or commercially exploiting any content, data, odds, or intellectual property from the Platform without neo777's prior written consent.

10. Intellectual Property

All content on the neo777 Platform — including but not limited to the brand name, logo, website design, color schemes, game interfaces, software code, written content, graphics, audio, video, and data compilations — is the exclusive property of neo777 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Platform content without express prior written authorization from neo777.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any Platform software.
• Use neo777's trademarks, logos, or brand identity in any manner that implies endorsement, affiliation, or partnership without explicit written consent.

Any unauthorized use of Platform content will constitute a material breach of these Terms and may give rise to civil and criminal liability under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, neo777, its officers, directors, employees, agents, licensors, and service providers shall not be liable for:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of, or inability to use, the Platform or its services.
• Any loss of profits, loss of revenue, loss of data, loss of goodwill, or other intangible losses, even if neo777 has been advised of the possibility of such damages.
• Any interruption, suspension, or termination of Platform services, whether planned or unplanned, including interruptions caused by third-party infrastructure failures, cyberattacks, force majeure events, or regulatory actions.
• Any unauthorized access to your Account resulting from your failure to maintain adequate security of your login credentials.
• Any decisions, actions, or omissions made in reliance on information provided on the Platform, including sports statistics, game result displays, odds data, or promotional materials.
• Any gambling losses incurred through use of the Platform, whether arising from game outcomes, technical malfunctions, or otherwise.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

12. Privacy & Data Protection

neo777 collects, processes, stores, and uses your personal information in accordance with our Privacy Policy, which is incorporated into and forms part of these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We collect personal data necessary for Account management, KYC verification, payment processing, customer support, fraud prevention, and responsible gaming compliance. We do not sell your personal data to third parties. Data is shared with trusted service providers only to the extent necessary for the operation of the Platform, and such providers are contractually obligated to maintain appropriate data security standards.

For full details on how your data is collected, used, stored, and protected, and for information on your data rights under applicable privacy law, please read our complete Privacy Policy.

13. Responsible Gaming

neo777 is committed to promoting safe, sustainable, and responsible gaming practices across its entire player community. The Platform incorporates multiple protective features designed to assist players in managing their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their Account settings. These limits take effect immediately upon activation and cannot be increased for a minimum cooling-off period of 72 hours.
• Loss Limits: Players may configure maximum loss thresholds over defined time periods to prevent unplanned overspending.
• Session Time Reminders: Players may set session duration alerts that notify them when a specified period of continuous play has elapsed.
• Cooling-Off Periods: Players may request a temporary suspension of their Account for periods ranging from 24 hours to 180 days. During a cooling-off period, the Account cannot be accessed and no new deposits or bets can be placed.
• Self-Exclusion: Players who feel that gaming has become a problem may request permanent self-exclusion by contacting our support team. Permanently self-excluded Accounts are closed, balances refunded subject to KYC verification, and the player is barred from re-registering on the Platform.

For detailed guidance on responsible gaming tools, warning signs of problem gambling, and access to external support resources, please visit our dedicated Responsible Gaming page. Gambling is intended to be entertainment — if it stops being fun, please seek help.

14. Account Suspension & Termination

14.1 Suspension by neo777

neo777 reserves the right to suspend, restrict, or permanently terminate any Account, at its sole discretion and without prior notice, in the following circumstances:

• Suspected or confirmed breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within a reasonable timeframe following a formal request.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Receipt of a chargeback, payment dispute, or reversal instruction from a financial institution in connection with a deposit made to your Account.
• Regulatory, legal, or compliance obligations that require cessation of service to a particular user or user category.

14.2 Voluntary Account Closure

You may request voluntary closure of your Account at any time by contacting neo777 support. Upon closure, any verified real-money balance remaining in your Account Wallet (excluding active Bonus funds subject to incomplete wagering requirements) will be processed for withdrawal to your verified payment method within a reasonable timeframe, subject to standard KYC checks.

14.3 Effect of Termination

Upon Account termination — whether initiated by you or by neo777 — your license to access the Platform is immediately revoked. Clauses relating to intellectual property, limitation of liability, and governing law shall survive termination and continue to bind both parties.

15. Amendments

neo777 reserves the right to modify, update, or replace these Terms and Conditions at any time and for any reason, including changes in applicable law, regulatory requirements, business operations, or Platform features. When material changes are made, neo777 will publish the updated Terms on this page and update the "Last Updated" date accordingly.

Your continued use of the Platform after the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any modification to the Terms, you must immediately cease using the Platform and request Account closure. It is your responsibility to review these Terms periodically to remain informed of any updates.

16. Governing Law & Disputes

These Terms and Conditions, and any dispute, claim, or controversy arising out of or in connection with them or the use of the neo777 Platform, shall be governed by and construed in accordance with internationally recognized principles of commercial law. neo777 operates as an international online gaming platform serving players across multiple jurisdictions.

In the event of any dispute between you and neo777 arising from these Terms or your use of the Platform, both parties agree to first attempt resolution through good-faith negotiation. You may initiate this process by contacting neo777's customer support team at [email protected] with a detailed written description of your dispute. neo777 will acknowledge receipt within 5 business days and endeavor to reach a mutually satisfactory resolution within 30 calendar days of acknowledgment.

If a dispute cannot be resolved through negotiation within the specified timeframe, both parties agree to pursue resolution through binding arbitration under internationally recognized arbitration rules, conducted in English. The arbitrator's decision shall be final and binding on both parties.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the neo777 support team using the details below. Our team is available 24 hours a day, 7 days a week, in both English and Indonesian.

For matters relating to responsible gaming, self-exclusion, or account closure, please indicate the nature of your request clearly in your initial message so that our dedicated team can prioritize and respond accordingly.